PrimeSpace Terms and Conditions


You indicate acceptance of these terms and conditions of service by placing and confirming an order with PrimeSpace. These terms and conditions will not be varied for individual Customers. See the end of this document for definitions.

You, the Customer, wish to provide PrimeSpace with data that will be hosted by PrimeSpace servers and made accessible via the Internet. PrimeSpace provides web hosting services and has agreed to host your data upon the following terms and conditions.


PrimeSpace shall provide to you the Services specified in your order subject to the following terms and conditions.

You shall deliver to PrimeSpace the Website and the software used in the Website which is owned by you, or licensed to you by a third party or PrimeSpace in a format specified by PrimeSpace.

Charges, Payement and Money Back Guarantee

PrimeSpace shall be entitled to charge interest in respect of late payment of any sum due under this Agreement, which shall accrue from the date when payment becomes due from day to day until the date of payment at a rate of 8% per annum above the base rate of the Bank of England from time to time in force.

PrimeSpace does not provide credit facilities.

PrimesSpace provides "Money Back Guarantees" on web hosting. This guarantee excludes domain names, which may not be cancelled once ordered. The guarantee also excludes web design.

Pro-rata refunds will not be issued for yearly services that are cancelled before then end of the year.

IP Addresses

PrimeSpace reserves the right to change or remove any and all IP addresses. Where PrimeSpace changes or removes any IP address it shall use its reasonable endeavours to avoid any disruption to the Customer.

Service Levels and Data Backup

PrimeSpace shall use its reasonable endeavours to make the server and the Services available to you 100% of the time but because the Services are provided by means of computer and telecommunications systems, PrimeSpace makes no warranties or representations that the Service will be uninterrupted or error-free and PrimeSpace shall not, in any event, be liable for interruptions of Service or downtime of the server.

PrimeSpace does not provide data restoration facilities for individuals. Even though every effort is made to ensure data is backed up correctly PrimeSpace accepts no responsibility for data loss or corruption. You are advised to make your own backup arrangements.

Acceptable Use Policy

The Website and use of the Services may be used for lawful purposes only and you may not submit, publish or display any content that breaches any law, statute or regulation. In particular you must not:

• use the Services or the Website in any way to send unsolicited commercial email or "spam", or any similar abuse of the Services;

• send email or any type of electronic message with the intention or result of affecting the performance of any computer facilities;

• publish, post, distribute or disseminate defamatory, obscene, indecent or other unlawful material or information, or any material or information which infringes any intellectual property rights (for the avoidance of doubt this includes licensed software distributed as Warez), via the Services or on the Website;

• threaten, abuse, disrupt or otherwise violate the rights (including rights of privacy and publicity) of others;

• engage in illegal or unlawful activities through the Services or via the Website;

• make available or upload files to the Website or to the Services that the Customer knows contain a virus, worm, trojan or corrupt data; or

• obtain or attempt to obtain access, through whatever means, to areas of PrimeSpace 's network or the Services which are identified as restricted or confidential. This includes leaving your home directory whilst using SSH access to servers.

• operate or attempt to operate IRC bots or other permanent server processes.

You have full responsibility for the content of the Website. For the avoidance of doubt, PrimeSpace is not obliged to monitor, and will have no liability for, the content of any communications transmitted by virtue of the Services.

If you fail to comply with the Acceptable Use Policy as outlined, PrimeSpace shall be entitled to withdraw the Services and terminate your account without notice.

Alterations and Updates

All alterations and updates to the Website shall be made by the you using the online account management facility, FTP access or SSH access where available. You will be issued with a user name and password in order to access your account. You must take all reasonable steps to maintain the confidentiality of this user name and password. If you reasonably believe that this information has become known to any unauthorised person, you agree to immediately inform PrimeSpace and the password will be changed.


All conditions, terms, representations and warranties that are not expressly stated in this Agreement, whether oral or in writing or whether imposed by statute or operation of law or otherwise, including, without limitation, the implied warranty of satisfactory quality and fitness for a particular purpose are hereby excluded. In particular and without prejudice to that generality, PrimeSpace shall not be liable to you as a result of any viruses introduced or passed on to you.


You agrees to indemnify and hold PrimeSpace and its employees and agents harmless from and against all liabilities, legal fees, damages, losses, costs and other expenses in relation to any claims or actions brought against PrimeSpace arising out of any breach by you of the terms of this Agreement or other liabilities arising out of or relating to the Website.

Limitation of Liability

Nothing in these terms and conditions shall exclude or limit PrimeSpace's liability for death or personal injury resulting from PrimeSpace's negligence or that of its employees, agents or sub-contractors.

The entire liability of PrimeSpace to you in respect of any claim whatsoever or breach of this Agreement, whether or not arising out of negligence, shall be limited to the charges paid for the Services under this Agreement in respect of which the breach has arisen.

In no event shall PrimeSpace be liable to you for any loss of business, loss of opportunity or loss of profits or for any other indirect or consequential loss or damage whatsoever. This shall apply even where such a loss was reasonably foreseeable or PrimeSpace had been made aware of the possibility of you incurring such a loss.

Term and Termination

This Agreement will become effective on the date the service is ordered and shall continue until terminated by either party in writing of its intention to terminate the Agreement.

PrimeSpace shall have the right to terminate this Agreement with immediate effect by notice in writing to you if the you fail to make any payment when it becomes due.

Either party may terminate this Agreement forthwith by notice in writing to the other if:

• the other party commits a material breach of this Agreement and, in the case of a breach capable of being remedied, fails to remedy it within a reasonable time of being given written notice from the other party to do so; or

• the other party commits a material breach of this Agreement which cannot be remedied under any circumstances; or

• the other party passes a resolution for winding up (other than for the purpose of solvent amalgamation or reconstruction), or a court of competent jurisdiction makes an order to that effect; or

• the other party ceases to carry on its business or substantially the whole of its business; or

• the other party is declared insolvent, or convenes a meeting of or makes or proposes to make any arrangement or composition with its creditors; or a liquidator, receiver, administrative receiver, manager, trustee or similar officer is appointed over any of its assets.

Any rights to terminate this Agreement shall be without prejudice to any other accrued rights and liabilities of the parties arising in any way out of this Agreement as at the date of termination.

On termination all data held in your account will be deleted.


PrimeSpace may assign or otherwise transfer this Agreement at any time.

You may not assign or otherwise transfer this Agreement or any part of it without PrimeSpace's prior written consent.

Force Majeure

Neither party shall be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, the act or omission of government, highway authorities or any telecommunications carrier, operator or administration or other competent authority, the act or omission of any Internet Service Provider, or the delay or failure in manufacture, production, or supply by third parties of equipment or services, and the party shall be entitled to a reasonable extension of its obligations after notifying the other party of the nature and extent of such events.


If any provision of this Agreement is held invalid, illegal or unenforceable for any reason by any Court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if this Agreement had been agreed with the invalid illegal or unenforceable provision eliminated.


Any notice to be given by either party to the other may be sent by either email, fax or recorded delivery to the address of the other party as appearing in this Agreement or such other address as such party may from time to time have communicated to the other in writing, and if sent by email shall unless the contrary is proved be deemed to be received on the day it was sent or if sent by fax shall be deemed to be served on receipt of an error free transmission report, or if sent by recorded delivery shall be deemed to be served 2 days following the date of posting.

Entire Agreement

This Agreement contains the entire Agreement between the parties relating to the subject matter and supersedes any previous agreements, arrangements, undertakings or proposals, oral or written. This Agreement may be updated without notice.

Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.

Domain Name Registration

Domain names are not deemed to be successfully registered until they appear in the relevant whois database of the top level domain name registrar. In the event that a domain name is unavailable when we attempt to register it PrimeSpace will provide a full refund for that domain name.


PrimeSpace is not responsible your programming issues other than ensuring that programming laungages such as Perl, PHP and ASP are installed and functioning on the web hosting system.


To protect your privacy we will not distribute your details to third parties, unless required to do so by law.

Data Transfer

Web hosting accounts include a certain amount of data transfer, if you exceed this amount in any one month your account will be deactivated until you have upgraded to an account that has more data transfer included.

Web hosting accounts that are prohibited from hosting file distribution websites, adult content orientated websites, hosting banners, graphics or cgi scripts for other websites, storing pages, files or data as a repository for other websites, giving away web space under a domain, sub domain or directory.

Server Usuage

Should your account use more than 5% of the servers processing power and as a result have a detrimental effect on other customers PrimeSpace will discuss with you alternative solutions for your hosting requirements.

Webspace Usage

The web space provided to you by PrimeSpace is available for genuine web site content, content must be linked into web pages. You are prohibited from using the server as a file/backup respository. You are expected to employ good house keeping when maintaining their account.



In this Agreement words denoting the singular shall include the plural and vice versa and words denoting any gender shall include all genders. The following words and expressions shall have the following meanings:

Downtime - any service interruption in the availability to visitors of the Website

Intellectual property rights - patents, trade marks, design rights, applications for any of the foregoing, copyright, topography rights, database rights, rights in know-how, trade or business names and other similar rights or obligations, whether registrable or not in any country;

IP address - internet protocol address which is the numeric address for the server;

ISP - internet service provider;

Server - the computer server equipment used by PrimeSpace in connection with the provision of the Services;

The Services - web hosting, web design, domain name registration, email and any other services or facilities provided by PrimeSpace.

Spam - sending unsolicited and / or bulk emails;

Virus - a computer programme that copies itself or is copied to other storage media, including without limitation magnetic tape cassettes, memory chips, electronic cartridges, optical discs and magnetic discs, and destroys, alters or corrupts data, causes damage to the user's files or creates a nuisance or annoyance to the user and includes without limitation computer programs commonly referred to as "worms" or "trojan horses";

Visitor - a third party who has accessed the Website;